Support Services

Service Desk

Summary

The KU IT Service Desk provides technical and customer support to Koç University students, faculty, and staff as a single point of contact. Customers can access services via phone, walk-in, and Trackit.

Support for non-KU devices and/or non-standard devices, operating systems, applications, and environments are provided on a best-efforts basis.

Who can use it?

• Faculty

• Staff

• Students

• Alumni

• Guests

When can I use it?

Standard support hours:

• Mon-Fri: 07:30 – 19:30

• Saturday: 08:00-17:00 (limited)

How much does it cost?

This service is available at no charge to the KU community.

How do I get it?

• Submit a Trackit request

• E-mail: it@ku.edu.tr

• Phone: 1111 (or +90-212-338-1111 for off-campus calls)

• Walk-in: SOS GRT01 (Grotto Corridor)

Related Services